Bobs Furniture Dining Set Reviews
A link has directed you to this review. Its location on this page may change next time you visit.
Page 12 Reviews 310 - 340
Katarina of Laurel, MD Verified Reviewer
Original review: Dec. 31, 2019
I bought Bali coffee table from them because it's such a beautiful piece. However, the quality is so bad, and my once beautiful coffee table has a few scratched now (you can make them just by running your finger on the tabletop which is made of some very soft wood substitute material) and round edges are chipped at some places because they glued something fake wood looking on the side. So sad and disappointing. And their customer service is awful - convinced me to purchase an extra warranty and it turns out that neither manufacturer warranty nor extended warranty cover those damages as according to them they are part of normal wear and tear and only accidental damages are covered. P.s. I paid over $350 for the table plus warranty and this all start happening withing 2 months after it was purchased.
Serena of New York, NY Verified Reviewer
Original review: Dec. 30, 2019
In 2018 I bought a bunk bed for my children from Bob's. Well, Dec 2019, my child was sleeping in the trundle and we heard a large crack. Upon investigation, we noticed that the wood splintered by the wheel from the trundle and the wheel came off. We immediately reported it. Apparently, this is not considered an "accident" and therefore, they will not cover it. This is fraud and we will no longer buy from Bob's and ever use Guardian to cover it. I suggest you do the same.
Vivek of Pennington, NJ Verified Reviewer Verified Buyer
Original review: Dec. 30, 2019
Bob's is the most horrible company... Their furniture is broken all the time. I bought side tables worth of $300 last year and still going through customer service for my money back. Table is broken each of the 5 times they delivered and they had to take them back. I was asking for refund and customer service don't care customer. They made me wait for 1.5 hours each time on the call almost 5 times I called so far. They are very irresponsible people... never buy furniture in Bob's.. it sucks.
Relington of Peekskill, NY Verified Reviewer
Original review: Dec. 30, 2019
On January 2017 I purchased a sofa bed from Bob's discount furniture, they also told me to buy goof proof, so I paid $249.99 for 5 years. First of all, the sofa bed is not the best quality, but I decided to keep it. After three years the back frame is broken while somebody was sitting on the sofa, I filed a claim to get it repaired and I was told that my claim is not eligible although the plan I purchased cover my furniture for accidental breakage of the frame. They also told me that sitting on the sofa is the intended use of the furniture, therefore the breakage is not covered, and they added please understand that this is a final determination and your claim cannot be changed or altered.
This is the second claimed I have filed for this sofa this year. The first one was about a damaged to the leather, they gave me same answer. They didn't even send somebody to check it. They took my 249.99 dollars. This insurance thing is a SCAM STAY AWAY FROM IT. THEY WILL NOT FIX YOUR FURNITURE. I will never go back to that store anymore. It was a big mistake that I spent almost $5000 in this store. NEVER AGAIN.
Read full review
Matt of Bristol, PA Verified Reviewer
Original review: Dec. 28, 2019
I wish I can give this company 0 star, my experience has been a nightmare from beginning to the end. I ordered my furniture a month ago and still hasn't arrived yet. After being given time frames, they attempt to deliver outside of those time frames. Customer service is horrible, after speaking to many different managers and customer service reps they repeatedly say the same thing over and over again and assure that I will get the merchandise I ordered. At this point I would be canceling my order, Do not waste your time and energy with this company. There are far better furniture companies out there who looks out for their customers and not offer false promises.
Sonia of Reisterstown, MD Verified Reviewer
Original review: Dec. 27, 2019
We purchased a sofa and chair from Bob's Discount Furniture in 2015. We also purchased the Goof Proof warranty. Since that purchase we felt the products from Bob's were good and purchased other items and regularly recommended Bob's to family and friends. However, 4 years later we noticed that the cushions were sinking into the couch and didn't understand why. My husband started feeling into the couch behind the cushions and found that the frame was broken. We contacted Bob's customer support to report the issue and they sent a technician to take assess the couch and take pictures. The technician could see the damage and felt that the couch was not repairable and indicated he would submit his findings to Bob's. Even though the technician was customer friendly we found out a week later that he indicated that he did not feel the broken frame was a defect of the couch.
After finding out that Bob's denied our claim my husband decided to look inside the frame to assess the damage. Basically what he found is that the couch is poorly designed using pine wood and basically stapled together. There is nothing really providing adequate support for the couch. Springs are attached to the frame regularly pushing on it and further weakening the structure. There were many areas where the staples had come apart and the wood loosely moved about. It's amazing that we haven't had injuries from this. Sadly we will not be Bob's customers any longer. We had hoped for a better outcome and will enjoy the remaining pieces we have understanding that any issues that surface will probably not be covered. A sofa should last way longer than 4 years. Shame on Bob's.
Read full review
Todd of Owings, MD Verified Reviewer
Original review: Dec. 26, 2019
What a horrible experience. Delivery attempt 1. Went to Bob's and bought a living room set. 4 pieces. 1st Delivery date was set for a Friday. It was an early window so I took off from work. 3 hours before my delivery time I received a vm that 2 of the 4 pieces were damaged and wouldn't be delivered. First question why is the furniture being inspected 3 hours before delivery. I wasted a day of leave.
Delivery attempt 2. The same day the 1st delivery was failed, received a call from customer service that they could delivery everything the following Thursday to which I agreed. The agent scheduled all the furniture and verified it was all in stock. Sunday night I receive another call from customer service stating the 2 damaged pieces are now back-ordered. HMM they were in stock Friday when you scheduled the delivery now there not....crickets when I inquired how this could happen.
Delivery attempt 3. It's now Xmas Eve. 830-1130 window, I received a call a 6:45 am that the truck is 20 minutes away. OK yeah it's early but I will get up. The delivery guy brings in 3 items, no chair. States they just noticed the chair frame is cracked. Showed me pics, It was shredded, so obvious, not sure how this was missed, you could see it from 100 yards away. Delivery attempt 3 failed. Delivery person calls Customer service, explains the situation, and then rep states the system is down that she can't check inventory or reschedule anything. Someone will call me within an hour. So today 2 days later still no call.
I today call customer service and inquire about my new delivery date. The rep said that my order shows completed and there was no documentation about any damage. Are you kidding me? This place is terrible, the rep never documented anything. Thank god the delivery guy uploaded the pics to some database and the rep was able to verify my information that I didn't receive full order. What a disaster. Finally got delivery attempt 4 scheduled for next week, we shall see.. 3 delivery attempts so far, 3 damaged pieces. Never again, by far the worst delivery experience ever. GO SOMEWHERE ELSE.
Read full review
Casey of New York, NY Verified Reviewer
Original review: Dec. 25, 2019
We bought three pieces of furniture from Bob's, a sectional and a love seat and an entertainment center. We spent about $2,000 total. The sectional and love seat are great so far but the entertainment center is really flimsy and not sturdy. There is no way it can hold a TV let alone put any pictures or decorations like it was advertised. We put it together when it arrived and realized this. I called customer support 4 days later because it is the holiday season and there's a lot going on. The woman told me they don't "do refunds" but her manager will likely let me exchange it. I waited about 5 minutes for her to come back and tell me the manager actually decided NOT to let me exchange it and "uphold their store policies".
First of all, how do they decide who they bend the rules for and who they don't? I also bought much more than then the entertainment center and would have continued to come back to Bob's as a customer but it seems they only want one time customers. Why would you make a customer keep something they don't want and can't use?? I have never heard of no refunds. Then she told me I should have read the smaller print because they don't allow refunds or exchanges after 3 days. When I told her no one told us that she reminded me to read the fine print (which isn't even on the first page but the second so you don't see it easily). Horrible customer service and will never ever be back. This is basically theft.
Read full review
C of Hyattsville, MD Verified Reviewer Verified Buyer
Original review: Dec. 22, 2019
I ordered a sectional. The sale went smoothly until the delivery. The driver showed up on time; however, he came in and said, "It's drizzling and I'm going to bring the stuff in and come back later..." My contractor said, "No, bring the sofa in and put it together like you are supposed to do." The driver went outside and brought in the cup holder console. My contractor said the wood floors were brand new. And asked the guys to wipe their feet. The driver said, "I don't work for Bob's and this is too much" and he took the piece with him. I went to the store for a refund on the delivery, I was still going to work with them, but then before my new delivery date they told me they had to deliver in two parts because one of my parts went missing. I cancelled my order. They are allowing this delivery service to ruin their business relationships.
Russell of New Haven, CT Verified Reviewer Verified Buyer
Original review: Dec. 21, 2019
Ordered a bunk bed and spent over 1200$ for my kids' Christmas gift. ALL the other gifts were related to the beds sheets, comforters, pillows, etc. On the day of the delivery I got confirmation the beds were coming and placed my children's current (old and worn but functional) bed frames and mattresses outside in the rain. When the delivery team arrived they refused to deliver because of the weather. I talked to customer service and was told that they would would issue a callback and return later that day (after much back and forth and talk of a cancellation of the entire order). I received a call stating they had finished their deliveries for the day and my kids' beds wouldn't be coming.
The following day I called back and rescheduled for a Saturday delivery. It is Saturday now and I called their (automated) service to check on the delivery and found no delivery info was available. After figuring out how to get a real person I was informed that they had no record of the delivery and I would need to reschedule again for AFTER Christmas. My kids have been sleeping on a wood floor since December 17. It is now the 21st and now my kids will be spending another 5 days sleeping on the floor and spend their Christmas with a bunch of bedding and no bed. I would not recommend Bob's Discount Furniture to anyone. They ruined my family's holidays.
Read full review
Yahkema of Redford, MI Verified Reviewer
Original review: Dec. 19, 2019
I purchased over 3,000 dollars in furniture from Bob's Furniture store and there is nothing discount about this company. When my furniture was delivered the vanity was put together wrong and the glass holder fell off and the light would not come on and the coffee table started to deteriorate, cracks developed and it started peeling after I had paid over 200.00 dollars for delivery. There was a service man that came out and he determined that the furniture needed replacing and they sent out the replacement furniture but the problems began. The delivery men they came in taking pictures of the furniture and inspecting the furniture but there was a serviceman who has already done this. They were just to exchange the furniture but instead they gave me a hard time with a lot of questions about the furniture. That was none of their business and they had the nerve to become belligerent and rude to me in my own house.
When I inquired as to why they were investigation the furniture when the company sent them out simply to exchange the furniture I was told by one of the delivery men to just let him do his job when he was not doing his job of just delivering the furniture. He would not answer any of my questions about what was going on and began to speak to each other in Spanish and totally ignored my questions. I called the office and they confirmed that they were only suppose to deliver the furniture and nothing else but these delivery men had other ideas. They became angry with my questions and left without exchanging my furniture. Then, Bob furniture made another delivery date for the furniture to be exchanged and the new delivery men did the exact same thing. When they came in they wanted to take pictures of the damage and inspect the furniture which would have been fine if the original service man had not already done this.
All they too was suppose to do was exchange the furniture also but they acted as service men instead questioning me about it instead of exchanging the furniture. I again call the company to inquire why they were also taking pictures and inspecting the furniture instead of exchanging it out and again I was told that was all they were suppose to do. Not take picture or question me about the furniture. Just exchange it. I once again filed a complaint form on these delivery men who were also rude and disrespected me in my home when I asked them question as to why they were only exchanging two pieces of furniture instead of all of it like I was told. They got upset and one could not speak English well. This was the older one in charge and could not ever communicate with the customer and the younger man would not bother to explain what they were doing and why they were not just exchanging my furniture.
They left my house just like like the first delivery men without doing the even exchange and did not say a word to me and I was on the phone with the dispatch manager who was taking down my complaint as it was happening. They also put a heavy box on my new Sod that was still very weak and put trash all over the yard and left heavy foot prints in the new Sod when they had lots of room to put their boxes on the driveway or my side walk but they just had no regard for my property or me or my home. The problem with this is that Bob furniture company hire delivery people like these and do not hold them accountable for their rude and unprofessional behavior towards their customers who act like they own the company and can behave and say whatever and not answer the questions of the customer.
I am still waiting for the supervisor to call me about the first delivery men that were rude and unprofessional to me and my furniture but so far they have not even bothered to contact me about what happen with their delivery men. I will tell everyone how these people operate and their blatant disrespect for their customers. After I have spent almost 4,000 dollars with this company I at least deserved a little care and respect.
Read full review
James of Wilbraham, MA Verified Reviewer
Original review: Dec. 18, 2019
We bought a couch, a chair and an ottoman before Thanksgiving and got the couch and chair in about two weeks. The faux rivets started falling off the couch in 2 days. We called and they said they would replace the couch but they couldn't do if for a month. The ottoman was not delivered for until 12/10/19 and was left outside (so much for the white glove service that I paid for). But here's where it gets good, they schedule the couch re-delivery for 12/17/19. They give a window of 9:45-12:45. At 10:20 I get a text that it's 20 mins away...cool. At 12:30 my wife who is at home calls and asks if I have heard from them as they haven't got there. I go on the website and it says the delivery is finished....UHHHH.
I call customer service and after approximately 45 mins it is determined that they couldn't complete the delivery because of weather. It had snowed about 1/4 of an inch the night before. The lady helping me admits it seems ridiculous as they completed other deliveries in the area. She states she will have them call me within half an hour to schedule a go back. After an hour and a half I CALL BACK and they say it still hasn't been approved. At 430 they call and ask if we are home for the go back, I report I am. NO ONE SHOWS UP!!! The next morning my wife calls and is on the phone for over an hour. They finally offer to refund the $150 dollars and give us $25 dollars off ($1600 worth of furniture) for the inconvenience. The best part??? THEY'LL ONLY REFUND IT ON A BOB'S DISCOUNT FURNITURE GIFT CARD!!!
Read full review
Sadekh of New York, NY Verified Reviewer Verified Buyer
Original review: Dec. 15, 2019
Worst, Worst, do not waste your money buying furniture from Bob's. I bought a Kind bedroom set but I wish I went to Macy's or Raymour & Flanigan. I regretted. I bought a protection warranty but was a totally waste. Bob's will not honor it. Bob's will refer you to a third party which everything is not accidental. They claim they cover accidental damage but that's a lie. The material is cheap. Drawers are falling apart within one year, leather is peeling.
Russell of Los Angeles, CA Verified Reviewer Verified Buyer
Original review: Dec. 13, 2019
Bought a bed and mattress within a week bed supports broke. Bob's sent a technician to fix it. Within 1 week broke even worse, bed collapsed in the middle of the night while we were sleeping on it!! Tried getting a refund and they refused. Frankly with all the negative reviews I'm not sure how a class action lawsuit has not been filed against this company!! Save yourself the headache and go somewhere else for your furniture needs!!
Joe of Suncook, NH Verified Reviewer
Original review: Dec. 13, 2019
My wife and I purchased a bed with trundle for our 3 year old daughter on 11/2 from the Manchester NH store. The bed was delivered on 11/6 and damaged. We called to inform the store. They then sent a technician to our house a few days later where he determined he couldn't fix. The tech ordered a new bed and we would receive the next week. The next week a Bob's delivery team came to our house and realized they didn't have the replacement bed on truck. They dismantled the broken bed, put all the pieces in our garage and drove off.
We then called customer service who said they would schedule another delivery team in another week. We then were so disappointed, we asked for a refund and bob's agreed they would refund our card. They scheduled a team to come and pick up the damaged bed on 11/20. The bed was picked up and we then called the Manchester, NH store to issue us the refund on our credit card for $399. They advised we should see the credit ASAP. A few days went by and refund was not showing up. We then called again and bob's told us to wait a few more days. I called our bank and they confirmed no refunds or credits had been issued after 10 days from 11/20.
On 12/2 I spoke with Casey at Manchester store and she said she would email accounting team... On 12/7 a customer care supervisor said they were looking into this and would correct the issue. I called a few days later where they told me I would need to talk to Manchester NH store. Casey called me on 12/7 to say there was a miscommunication and glitch and that it was corrected. I then gave Casey our credit card number again. She issued the credit and said it should be all set.
Today is 12/13 and refund is still not on my card. I went into store and Casey said accounting team hasn't even looked at this yet... She said there is nothing they can do... At this point it's been almost 2 months since we made the purchase and informed bob's of the damaged bed, almost one month since they picked the bed up and were told we would be issued a credit. 12/13 and we still do not have our $399 refund, our daughter does not have a bed since we have been waiting for the refunds to return back to us and we feel like Bob's has stolen our money. HORRiBLE experience and feel like bob's does not care at all!
Read full review
Matthew of Chicago, IL Verified Reviewer
Original review: Dec. 11, 2019
I purchased a sectional in May 2019 and here we are only in December 2019 and the connector piece came off. I called to file a claim, technician came out to supposedly fix the couch but instead took 2 pictures and left. Never got a call and when I called I was told they found nothing they can do on their end. Well because this piece was detached, the frame of the sectional caved in. I was told to call Guardian because they would cover it.
Well to no surprise guardian says they won't cover it and Bob's needs to. Just keep getting the run around, on hold for over 30 minutes and still have no resolution. Except they'll send out a technician again. I purchased a dining room set a couple months ago because everything seemed good with Bob's. I will no longer make my payments on this dining set and would much rather just not give them any more of my money. Absolute garbage furniture and service!!!! I wouldn't recommend them to my worst enemy!
Read full review
Joanne of Woodbridge, NJ Verified Reviewer
Original review: Dec. 11, 2019
I bought 2 sofas in June 2018. When they arrived the back cushions had an indentation. I assumed it was from the straps that were holding them on for delivery purpose. Well after a week they never fluffed up. I called the store and was told there was nothing they can do since I accepted delivery. After many attempts they did send someone with extra stuffing which really didn't help since the material was basically crushed. Flash forward to October of this year. One leg fell off and while waiting for a repairman another leg fell off. When he finally got to my home and attempted to fix it he was unsuccessful. He took all 4 legs off and the couch is now sitting on the floor. You would assume it would sit flat but it rocks leaving me and the repairman to assume the frame is either bent or broke. Well the legs aren't covered because they are plastic (who knew?) And the frame is only covered if it's broke! The goof proof guarantee is a joke! Do not bother!
Andrea of Chula Vista, CA Verified Reviewer Verified Buyer
Original review: Dec. 9, 2019
I purchase about $5,000 worth of merchandise. It has been over a month, and they have not deliver the merchandise. The managers did not even apologize for their failure to follow/read instructions. I am so disappointed in Bob's Furniture. DO NOT BUY FROM THEM!
Arman of Porter Ranch, CA Verified Reviewer
Original review: Dec. 9, 2019
I had purchased chairs a couple of months ago that were on sale. I left a deposit and we were told that the chairs would be placed aside till we come back and finalize our purchase. We came to another Bob's and purchased a large amount of furniture. While completing our order with the store manager he merged the orders so we can save on shipping charges. He then told us that the chairs are not available anymore. I explained that we were told by the sales associate and the store manager that they would be holding them.
I called the store where the chairs were purchased. After an hour I was told by the same store manager that the chairs were no available and we would have to pick other chairs at the full price. I left the store and called customer service. After speaking to someone on the phone and found that they were no help, I spoke to their manager only to find Bob's does not empower anyone to resolve issues, even when they blatantly lied to a customer. I was then transferred to the store and had to asked for my money to be returned to my credit card. This will be the last time I step foot in a Bob's Furniture. I will let everyone know, not to purchase anything from Bob's.
Read full review
Leslie of Sterling Heights, MI Verified Reviewer
Original review: Dec. 7, 2019
On Nov 10, 2019 I purchased a sectional with delivery scheduled for Nov 22, 2019. On delivery day the driver who is outsourced did not have my furniture on the rental truck. He did not reconcile the number of pieces on the paper manifest to the number of pieces that were picked for his route (remember delivery personnel are outsourced). After an hour on the phone with customer service the next delivery was scheduled for Sunday Nov 24, 2019. Curiously, the woman I spoke with last remark was "I hope you get your furniture."
On Nov 24, 2019, after the time window passed I called the 800 number, as they did not call me. I was told that something happened to the rental truck that was beyond their control and the next delivery available was Friday Nov 29, 2019, after the holiday. At 2pm that day I went to the store and cancelled the order. I then went to a long time competitor and found a better quality sectional for a better price. Furniture was delivered on Monday Nov 25, 2019 as promised by company drivers and truck. Local competitor set up and positioned without an additional charge. Bob's charges a separate set up fee called "white glove service." Don't waste your time! Gave two stars because customer service personnel in store and on phone were friendly.
Read full review
R. of O Fallon, MO Verified Reviewer
Original review: Dec. 6, 2019
Well Had a great morning visiting with BOB'S FURNITURE AND GUARDIAN INSURANCE. I bought a couch 05/31/2018 and insurance good proof will my problem is one of the chairs is lopsided. When we bought the warranty 3 salesman told us this would cover any problems we might have. If you jump on it and it breaks it's covered. Well we didn't' have any jumping but will put pictures. You be the judge. I put in a claim to ins. They denied the claim. In my disbelief so I call them he said he felt for me but it wasn't his call said all I could do is take it up with the ins company. Now I could lie and say I broke it and it would be covered. Sorry GOD says I can't do that. Well that is the story. You would think for $2622.14 it would last longer. So when you go shopping make sure to take a recorder with you. My last time in BOB'S. Hope this helps someone.
Roger
Read full review
Iris of New York, NY Verified Reviewer
Original review: Dec. 6, 2019
Not only was furniture bad quality but delivery worst I have ever experienced along with the delivery department customer service. Store service was courteous but not delivery. In one year I had take more than six days off works to wait for deliveries that were either incorrect, incomplete or damaged. Worst consumer experience ever.
ronald of Englishtown, NJ Verified Reviewer
Original review: Dec. 6, 2019
My experience with the store was not terrible the first time. My wife and I decided on a set when we first went and immediately after getting the set in the house we had buyers remorse due to the size of the furniture. They originally gave us a hard time because the couch was already delivered. After speaking with customer service, we had to return the furniture but could only get another set if we paid more than the original amount. When we returned to the store, we actually purchased a king mattress set along with a replacement couch. The bed since has had to be changed at least 2 times due to the mattress sinking. They were pretty good about that.
The replacement couch however was cracked when we received it. This is where the bigger problems with customer service began. It took several calls to get someone to come and look at the couch. Then we were told that the couch being broken was normal wear and tear. After 2 months of arguing, they eventually replaced 1 couch out of the set. We are still having issues 5 years later with stitching on the sofas ripping. Also we have had issues with the cushions density from the first month. At this point I do not think I would expect to purchase anything from them unless I plan to keep it only for a short period of time.
Read full review
HOA of San Diego, CA Verified Reviewer Verified Buyer
Original review: Dec. 5, 2019
I tried to contact store, customer service by myself to ask for the support warranty information in paper which sales man told me that 18 years for mattresses and 10 year for frames. They did not provide it. I asked BBB to help me, but they did not bother to provide it too. DO NOT BUY any things from Bobs' Discount Furniture.
Gerard of Pittsburgh, PA Verified Reviewer Verified Buyer
Original review: Dec. 5, 2019
Purchased a queen size bed for my 12-year old son in November, 4 deliveries and 1 month later and I still don't have the bed. 1st delivery-missing headboard, 2nd delivery-failed to show, 3rd delivery-brought wrong size bed, 4th-delivery materially damaged headboard. The largest problem with the operation is inability of the storefront and Customer Care to properly communicate. Storefront seemingly cares but has no authority to fix, and simply directs you to Customer Care, where you are just a number, and they actually don't care (if anyone calls you back at all).
It is beyond frustrating, and countless hours have been lost trying to find a resolution, with each failed delivery requiring another week waiting period for the next available delivery opportunity, because nobody has any common sense or authority to put us on the delivery schedule for the next day. We have accepted this reality and been patient because some of the people at the store have been emphatic (although ultimately unhelpful), until today when an obviously annoyed and frustrated general manager (Steve) tried to deflect the blame back over to us the customer, which is what drove me to file this review/complaint.
Read full review
Caitlin of Philadelphia, PA Verified Reviewer
Original review: Dec. 5, 2019
We called to say that we would not be available during the beginning of our delivery window and asked if they had spots the following day available. Apparently they will not give you future dates/times unless you cancel your current order. The representative told us we should keep our scheduled delivery and ask for a "go-back", and ask them to come back later in our delivery window. When we told her that makes no sense, she insisted that was a better option than rescheduling our delivery. We followed her recommendation. The delivery never came and we could not get someone on the phone to explain anything. I will never shop here again and suggest anyone who is considering it to go elsewhere.
Laurie of San Bernardino, California Verified Reviewer
Original review: Dec. 4, 2019
We bought a leather sofa with a power recliner feature at each end. It was a very good price for an Italian leather sofa with the recliner feature. The salesman was very knowledgeable about the products, and helpful without being pushy.
Gary of Chicago, IL Verified Reviewer
Original review: Dec. 3, 2019
Poor quality product, unacceptable return policy. Ordered matching bedroom furniture. One piece warped right away. All drawers won't close, & all doors won't close. Scheduled second delivery brought wrong piece. Told warped dresser was now out of stock. In stock date kept getting pushed back and dresser is now discontinued. Company won't refund for warped piece, 20% discount only. Why should I buy from here ever again?
Nicole of Keene, NH Verified Reviewer
Original review: Dec. 3, 2019
My couch is a little over a year old. They have been out to my house 3 time. Now that's it's over a year old they can not do anything they said even know they never fixed it. My Cushions are flat, Nails are coming out of my loveseat and it sounds horrible every time you sit on it. It was $1250.00 all together. Not much of a discount.
Alexa of Fair Lawn, NJ Verified Reviewer
Original review: Dec. 2, 2019
We went to Bob's in Paramus, NJ. We were told if we buy the Goof Proof package that anything that happens it will covered. Mind you we didn't realize that their furniture is legit made with card board. First the back of our couch broke and only because we said it was an accident they came out and took out the cardboard and put something else in. And then the arm rest caved in and I said by putting my elbow down however since I told the truth and didn't lie about it they won't come out because it's not an accident which clearly it was! Then the seam in our ottoman is ripped and they said since I don't know how it happened they refuse to fix it! Well clearly something rubbed against it! It's Been one year with this furniture! I now know to never ever buy from Bob's again or refer them to anyone. I wish I knew now how cheap this company is and how they make their furniture!
Bobs Furniture Dining Set Reviews
Source: https://www.consumeraffairs.com/furniture/bobs_discount_furniture.html?page=12
0 Komentar